These terms govern cleaning services provided by Alfawine Group Ltd, company number 17465482, registered in England and Wales, whose registered office is at 708a High Road, London, England, N12 9QL. We are sometimes referred to as “we”; you are “the client”.
1. Quotations
Prices shown on this website are reference prices and a starting point only. They are not a quotation and they are not a fixed price for your job.
The price we charge depends on the size of the space, its condition, the materials involved, and how much preparation it needs. We confirm a firm price after reviewing photographs or after a visit. That firm price is the contractual price.
Where a price is shown as a guide figure, it assumes the work is straightforward. Surprises such as heavy soiling, pet urine, mould, or items that cannot be moved may be quoted separately.
2. What is included
Each service page lists what is included. Anything not listed is not included unless it is agreed in writing.
3. Booking and scheduling
- A job is booked only when we have confirmed the date and time in writing, by WhatsApp or email.
- We work to the times agreed. Service can be arranged outside standard hours, including overnight. An out-of-hours charge applies to overnight work.
- If you need to change or cancel, tell us as early as you can. Out of hours for us means out of hours for you.
4. Your responsibilities
To let us finish on time we ask that:
- There is a responsible adult present, or we have agreed otherwise.
- Pets are secured, or we have agreed otherwise in writing.
- The space is reasonably accessible. We move furniture within a room; we do not move fitted furniture, appliances or heavy or fragile items unless this is agreed.
- You tell us about anything fragile, valuable or hazardous, and about any surfaces that must not be cleaned with water or steam.
5. VAT
Prices quoted to commercial clients are subject to VAT at the prevailing rate. Prices quoted for cleaning of domestic accommodation may be exempt. Which treatment applies to your job is confirmed on the quotation, before any work starts.
6. Payment
Unless we agree otherwise in writing, payment is due on completion. For recurring or contract work, invoicing terms are set out in the contract. Invoices are issued in pounds sterling.
7. Cancellation charges
Where a booking is cancelled with less than 24 hours notice, a charge may apply to cover the time we have reserved. The amount is confirmed on your quotation.
8. Our work
We take reasonable care and use appropriate products and equipment for the surface and fabric. Deep cleaning improves appearance and hygiene but does not remove every mark, stain or odour, and we cannot guarantee the removal of stains that have penetrated the fibre or the underlayer.
9. Damage
If something is damaged during our work, tell us as soon as you discover it, and before the area is cleaned again if that helps. We will investigate and, where the damage is ours, we will put it right at our cost. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
10. Access to the property
If we cannot access the property as agreed, or the work cannot be completed, we may charge for the visit.
11. Complaints
If something is not right, contact us first on info@alfawinegroup.com or on WhatsApp, quoting your name and the date of the job. We aim to acknowledge within 2 working days and resolve within 10.
12. Personal data
How we handle your personal data is set out in our Privacy Policy.
13. Changes to these terms
We may update these terms. The version published on this site applies to work booked after it is published. Work already booked is governed by the terms in force when the booking was made.
14. Governing law
These terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.